Shipping & Delivery Policy
At Catch, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website and any applicable mobile applications.
By placing an order with Catch, you agree to the terms outlined in this policy.
1. Order Processing
Once your order has been successfully placed and payment has been confirmed, our fulfillment team will begin processing it.
Order processing includes:
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Payment verification
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Product availability confirmation
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Quality inspection
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Secure packaging
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Preparation for shipment
Most in-stock orders are processed within 1–3 business days. During peak shopping periods, holidays, or promotional campaigns, processing times may be longer.
Orders are processed on business days only. Orders placed on weekends or public holidays will begin processing on the next business day.
2. Shipping Coverage
Catch delivers to eligible locations within the countries and regions where our services are available.
Delivery availability may vary depending on:
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Your location
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Courier service coverage
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Product restrictions
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Local regulations
Some remote or hard-to-reach areas may require additional delivery time or may not be eligible for delivery.
3. Shipping Methods
Depending on your location and the products ordered, Catch may offer one or more of the following delivery options:
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Standard Delivery
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Express Delivery
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Same-Day Delivery (where available)
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Next-Day Delivery (selected locations)
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Scheduled Delivery (where available)
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Store or Pickup Point Collection (if supported)
Available shipping options will be displayed during checkout.
4. Delivery Time Estimates
Estimated delivery times vary based on your location, product availability, and selected shipping method.
Typical delivery estimates are:
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Local Deliveries: 1–3 business days
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Regional Deliveries: 3–7 business days
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Nationwide Deliveries: 3–10 business days
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International Deliveries (where available): 7–21 business days
These estimates are provided for guidance only and are not guaranteed.
5. Shipping Fees
Shipping charges are calculated during checkout based on factors such as:
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Delivery location
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Package size and weight
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Shipping method selected
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Promotional offers
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Order value
From time to time, Catch may offer:
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Free shipping promotions
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Discounted shipping
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Free delivery above a specified order value
Such offers are subject to their stated terms and conditions.
6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation with tracking information where available.
You can also track your order by logging into your Catch account and viewing your order history.
Tracking updates depend on the courier and may not be available immediately after dispatch.
7. Delivery Attempts
Our delivery partners will make reasonable attempts to deliver your order.
If delivery cannot be completed because:
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No recipient is available,
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The delivery address is incorrect or incomplete,
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Access to the location is restricted,
additional delivery attempts may be made where possible. Additional charges may apply if redelivery is required.
8. Delivery Address
Customers are responsible for providing accurate and complete delivery information.
Please verify:
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Recipient's name
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Street address
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City
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State or region
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Postal code (where applicable)
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Phone number
Catch is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.
9. Receiving Your Order
Upon delivery, we recommend that you:
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Inspect the package before accepting it.
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Check for visible damage.
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Confirm that the correct items have been received.
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Verify that all accessories and components are included.
If you notice any issues, please contact our Customer Support team as soon as reasonably possible.
10. Damaged or Missing Items
If your order arrives:
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Damaged,
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Incomplete,
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Incorrect,
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Missing accessories, or
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Missing items,
please report the issue promptly and provide photographs where requested.
Our support team will investigate and, where appropriate, arrange a replacement, exchange, or refund in accordance with our Returns & Refund Policy.
11. Delayed Deliveries
While we strive to deliver orders within the estimated timeframe, delays may occur due to factors beyond our reasonable control, including:
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Severe weather
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Traffic disruptions
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Public holidays
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Customs inspections
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Courier operational issues
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High order volumes
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Natural disasters
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Government restrictions
We appreciate your patience and will make reasonable efforts to keep you informed of significant delays.
12. Failed Deliveries and Returned Packages
If an order cannot be delivered after reasonable attempts and is returned to Catch, we may contact you to arrange redelivery.
Additional shipping charges may apply if the failed delivery resulted from inaccurate customer information or failure to receive the package.
If the order is cancelled after being returned, any eligible refund may be reduced by applicable shipping or handling costs where permitted by law.
13. International Shipping
Where international shipping is available:
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Delivery times may vary.
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Customs inspections may delay delivery.
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Import duties, taxes, and customs fees may apply.
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Such charges are generally the responsibility of the customer unless otherwise stated.
Customers are responsible for complying with the import regulations of the destination country.
14. High-Value Orders
For security reasons, certain high-value orders may require:
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Signature upon delivery.
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Identity verification.
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Additional payment verification before dispatch.
These measures help protect both our customers and Catch from fraud.
15. Risk of Loss
Unless otherwise required by applicable law, responsibility for the products generally transfers to you once the order has been successfully delivered to the address provided during checkout.
16. Force Majeure
Catch is not responsible for shipping delays or delivery failures caused by circumstances beyond our reasonable control, including but not limited to:
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Floods
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Fires
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Earthquakes
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Pandemics
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War
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Civil unrest
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Government actions
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Internet outages
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Transportation disruptions
17. Policy Updates
Catch may update this Shipping & Delivery Policy from time to time to reflect changes in our operations, delivery partners, or legal requirements.
The most current version will always be available on our website with the updated Effective Date.
18. Contact Us
If you have questions regarding shipping, delivery, tracking, or your order status, please contact the Catch Customer Support team through the official support channels listed on our website.
We are committed to providing timely assistance and ensuring your shopping experience is smooth from checkout to delivery.
Delivering Value, Every Time
At Catch, we work hard to ensure that every order is packaged with care, shipped securely, and delivered as efficiently as possible. Our goal is to make every shopping experience reliable, convenient, and worthy of our promise:
Catch — Shop Like a Billionaire.