Returns & Refund Policy
Effective Date: July 3, 2026
At Catch, customer satisfaction is our priority. We strive to ensure that every order arrives in excellent condition and meets your expectations. If you are not completely satisfied with your purchase, this Returns & Refund Policy explains how returns, exchanges, and refunds are handled.
By placing an order on Catch, you agree to the terms outlined below.
1. Return Eligibility
You may request a return if your item:
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Arrives damaged or defective.
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Is incorrect or different from what you ordered.
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Is missing parts or accessories that should have been included.
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Is significantly different from its product description.
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Remains unused, unworn, and in its original condition.
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Is returned with its original packaging, manuals, labels, and accessories where applicable.
To be eligible for a return, your request must be submitted within the return period specified below.
2. Return Period
Unless otherwise stated on the product page, eligible products may be returned within 7 days from the date of delivery.
Some products may have longer or shorter return windows depending on their category or manufacturer. Where applicable, the product page will indicate any different return period.
3. Items That Cannot Be Returned
For hygiene, safety, legal, or quality reasons, the following items are generally not eligible for return unless they are defective or incorrectly supplied:
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Perishable goods
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Food and beverages
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Personalized or custom-made products
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Gift cards and vouchers
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Digital products and downloadable content
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Software or activation codes that have been used
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Opened health, beauty, skincare, or cosmetic products
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Undergarments and certain personal care items
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Products damaged due to misuse, abuse, or improper handling
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Items marked as "Final Sale" or "Non-Returnable"
4. Condition of Returned Products
Returned products must:
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Be in their original condition.
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Be unused where possible.
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Include all original accessories.
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Include manuals and warranty cards (if provided).
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Include original packaging where available.
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Not show signs of misuse or accidental damage caused after delivery.
Catch reserves the right to inspect returned items before approving a refund or exchange.
5. How to Request a Return
To initiate a return:
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Sign in to your Catch account.
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Locate the relevant order in your order history.
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Select the item you wish to return.
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Choose the reason for the return.
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Submit the return request.
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Follow the instructions provided by our customer support team.
You may be asked to provide:
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Photos of the item.
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Photos of the packaging.
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Your order number.
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A brief description of the issue.
Providing accurate information helps us process your request more quickly.
6. Return Shipping
If the return is due to:
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A defective product,
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An incorrect item,
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A damaged delivery, or
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An error by Catch,
we may arrange collection or reimburse eligible return shipping costs, subject to review.
If the return is requested for reasons other than an error by Catch, you may be responsible for the return shipping costs unless otherwise stated.
We recommend using a trackable shipping method when returning items.
7. Inspection Process
After receiving your returned item, our team will inspect it to verify:
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Product condition.
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Return eligibility.
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Completeness of accessories.
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Packaging.
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Reported issue.
Inspection typically begins once the returned item is received and may take several business days, depending on the product.
8. Refunds
Once your return has been approved, your refund will be processed using the original payment method whenever possible.
Depending on your payment provider, refunds may take several business days to appear in your account.
If payment cannot be refunded to the original payment method, an alternative solution may be offered where permitted by applicable law.
9. Exchanges
Where stock is available, eligible products may be exchanged for:
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The same product.
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A replacement unit.
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Another eligible product of equal value (subject to any applicable price difference).
If a replacement is unavailable, a refund or store credit may be offered, where appropriate.
10. Order Cancellations
Orders may be cancelled before they are processed or shipped.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may request a return after delivery if the item qualifies under this policy.
11. Damaged or Incorrect Deliveries
If your package arrives:
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Damaged,
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Incomplete,
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Incorrect, or
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With missing accessories,
please notify Catch as soon as reasonably possible after delivery and provide supporting photographs where requested.
Prompt reporting helps us resolve the issue more efficiently.
12. Failed Deliveries
If delivery cannot be completed because:
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The delivery address is incorrect,
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The recipient is unavailable after reasonable delivery attempts,
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The package is refused without valid reason,
additional delivery charges may apply for redelivery where permitted.
13. Fraud Prevention
To protect our customers and business, Catch reserves the right to decline return or refund requests involving:
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Fraudulent claims.
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Abuse of the returns process.
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Returned items that differ from those originally shipped.
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Excessive or repeated returns suggesting misuse of the policy.
14. Consumer Rights
Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws. Where local law provides greater protection, those rights will apply.
15. Changes to This Policy
Catch may update this Returns & Refund Policy from time to time to reflect changes in our services, operational processes, or legal requirements.
The latest version will always be published on our website with the updated Effective Date.
16. Contact Us
If you have any questions about returns, refunds, exchanges, or order issues, please contact the Catch Customer Support team through the contact channels available on our website.
Our team is committed to resolving your concerns promptly, fairly, and professionally.
Customer Satisfaction Comes First
At Catch, we are committed to providing a shopping experience built on trust, quality, and convenience. If something isn't right with your order, we'll work with you to find a fair and timely solution—because every customer deserves to Shop Like a Billionaire with confidence.