Frequently Asked Questions (FAQs)
Welcome to Catch! We're committed to making your shopping experience simple, secure, and enjoyable. Below are answers to the questions our customers ask most often.
1. What is Catch?
Catch is a trusted online shopping platform where you can purchase quality products including smartphones, laptops, electronics, home appliances, fashion, beauty products, accessories, and much more at competitive prices.
2. Do I need an account to place an order?
No.
You can place an order as a guest.
However, creating an account allows you to:
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Track your orders
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Save multiple delivery addresses
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View your order history
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Save products to your wishlist
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Receive exclusive offers and promotions
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Enjoy faster checkout
3. How do I create an account?
Simply click Sign Up at the top of the website.
Enter your:
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Full Name
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Email Address
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Phone Number
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Password
Click Create Account, and you're ready to shop.
4. How do I place an order?
Shopping on Catch is easy.
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Browse or search for a product.
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Select your preferred color, size, or storage (if applicable).
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Click Add to Cart.
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Proceed to Checkout.
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Enter your delivery information.
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Select your payment method.
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Confirm your order.
You will receive an order confirmation immediately.
5. Can I order without paying immediately?
Yes.
Depending on your location and available payment options, you may choose Cash on Delivery where applicable or complete payment online before dispatch.
6. What payment methods do you accept?
We accept secure payment options including:
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Debit Cards (Visa, Mastercard, Verve)
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Bank Transfer
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Secure Online Payment
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Cash on Delivery (selected locations)
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Mobile Payment (where available)
All payments are processed securely.
7. Is my payment secure?
Absolutely.
Catch uses secure encryption technologies to protect all payment information. Your personal and financial details are never shared with unauthorized parties.
8. How long does delivery take?
Delivery depends on your location.
Estimated delivery times:
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Major Cities: 1–3 Business Days
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Other States: 2–7 Business Days
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Remote Locations: 3–10 Business Days
You will receive tracking updates once your order has been shipped.
9. How much does delivery cost?
Delivery charges depend on:
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Delivery location
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Product weight
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Package size
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Shipping method
The exact shipping fee is displayed during checkout before payment.
10. Can I track my order?
Yes.
Once your order has been shipped, you'll receive a tracking number.
You can also monitor your order status through your Catch account under My Orders.
11. Can I cancel my order?
Yes.
Orders may be cancelled before they are processed or shipped.
Once an order has been dispatched, cancellation may no longer be possible.
Please contact our support team immediately if you need assistance.
12. Can I change my delivery address after placing an order?
Yes, provided the order has not yet been shipped.
Contact Customer Support as soon as possible.
13. What if I receive the wrong item?
We're sorry for the inconvenience.
Please contact us within 48 hours of receiving your order.
Provide:
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Order Number
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Photos of the product
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Description of the issue
We'll arrange a replacement or refund where applicable.
14. What if my item arrives damaged?
If your package arrives damaged:
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Take clear photographs.
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Do not discard the packaging.
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Contact Customer Support within 48 hours.
We'll investigate and resolve the issue promptly.
15. What is your return policy?
Eligible products may be returned within the specified return period if they are:
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Unused
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In original packaging
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Complete with accessories
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Accompanied by proof of purchase
Some products such as personal care items, underwear, software, and customized products may not be eligible for return.
Please review our Return Policy for complete details.
16. When will I receive my refund?
After we receive and inspect the returned item, approved refunds are typically processed within 5–10 business days, depending on your payment provider.
17. Are your products genuine?
Yes.
We strive to source authentic and quality products from trusted manufacturers, authorized distributors, and reputable suppliers.
18. Do products come with warranty?
Many products include manufacturer warranties.
Warranty duration varies depending on the product and brand.
Warranty information is available on each product page.
19. Can I buy products in bulk?
Yes.
We welcome wholesale and bulk purchases.
Please contact our sales team for special pricing and customized quotations.
20. Do you offer discounts?
Yes.
We regularly offer:
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Flash Sales
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Holiday Promotions
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Coupon Discounts
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Clearance Deals
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Special Member Offers
Subscribe to our newsletter to stay informed.
21. Can I save products for later?
Yes.
Simply click the Wishlist icon on any product.
Saved products remain in your account until you're ready to purchase them.
22. How do I know if a product is in stock?
Every product page displays its current availability.
Products may show:
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In Stock
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Limited Stock
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Out of Stock
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Coming Soon
23. What should I do if I forget my password?
Click Forgot Password on the login page.
Enter your registered email address.
We'll send instructions to reset your password securely.
24. Do you deliver nationwide?
Yes.
Catch delivers to customers across Nigeria.
Delivery availability may vary for certain remote areas.
25. Do you ship internationally?
International shipping may be available for selected destinations.
Please contact Customer Support before placing an international order.
26. How do I contact Customer Support?
Our support team is available to help with:
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Orders
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Returns
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Payments
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Delivery
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Product Information
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Technical Issues
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General Enquiries
You can reach us through:
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Contact Form
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Email
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Phone
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WhatsApp
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Live Chat
Visit our Contact page for the latest contact information.
27. Is my personal information safe?
Yes.
We take customer privacy seriously.
Your personal information is securely stored and handled in accordance with our Privacy Policy.
We never sell your personal data.
28. How can I stay updated with promotions?
You can:
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Subscribe to our newsletter
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Follow our social media pages
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Enable browser notifications
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Check our homepage regularly
Still Need Help?
If your question isn't listed here, our friendly Customer Support team is always ready to assist.
Thank you for choosing Catch.
Catch — Shop Like a Billionaire.